Payment Policy   

To place orders on the website houbara.com.bd , customers must register with a valid phone number and password. Houbara Mega Mall is not liable for any loss or unauthorized access to data. Customers must ensure login confidentiality and take necessary precautions to prevent unauthorized access.  

Regular password updates and avoiding sharing with third parties are recommended.   

Additionally, customers should be cautious when providing personal information on external websites to minimize data breaches or unauthorized access.  

Houbara accepts the following two types of payment:  

Online Payment  

We accept MasterCard, Visa, Nexus, AMEX, and mobile wallets including bKash, Nagad, Rocket, iPay and Upay. Online real-time authorization is carried out over the SSL COMMERZ Secured Payment Gateway.  

Cash on Delivery  

Our delivery representative will collect the cash after delivering the purchased products.   

• The checkout page displays payment details, including delivery fees and VAT, without any additional fees. All you need to pay is what's displayed.  
• If your card is declined or your payment request is denied, it is important to contact the bank or financial institution that provided your card or financial services.  
• We ensure secure private data, but we do not record card information for regulatory compliance. The Payment gateway handles bank account and card matters, ensuring confirmed 2FA authentication.  

Refund Policy   

Refunds are granted if any of the following situations take place:  

• The product received is significantly different from the description provided by the HOUBARA. This could include receiving a different color, size, or model than what was ordered.  
• If the product arrives damaged or in a non-functioning condition, a refund can be requested. This includes any defects or malfunctions that were not disclosed before the purchase.  
• In cases where the product fails to meet the specified quality standards or does not perform as expected, a refund may be granted. This could include issues such as poor craftsmanship, subpar materials, or failure to meet industry standards.  
• If there is an error in the pricing of the product and it was sold at an incorrect or higher price than advertised, a refund can be requested.  
• Refunds may also be granted if there are delays in shipping or delivery that were not communicated beforehand and result in significant inconvenience for the customer.  
• If any other valid reasons demonstrate a failure on the part of the HOUBARA to fulfill their obligations or deliver what was promised, refunds may be considered on a case-by-case basis.   
• A request for refund must be made within 7 to 10 days of purchase.